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Frequently Asked Questions

Answers to common questions are found here!

WHAT COUNTRIES DO YOU SHIP TO?
Presently we sell and support MAXNOMIC® gaming chairs in the United States and Canada.


I LIVE SOMEWHERE ELSE, WHAT ARE MY OPTIONS?

If you live outside of the US or Canada then feel free to go to www.needforseat.com and find out if we have a location near you!


HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
We are located in Columbus, Ohio. We ship through FedEx Ground/Home so it usually takes about 2-5 business days to reach anywhere in the continental US & Canada. Find more detailed delivery times on our shipping information page.

THERE ARE SO MANY CHAIRS TO PICK FROM, WHICH ONE IS RIGHT FOR ME?
We do not believe that a gaming/office chair is a "One size fits all" type of product nor should it be. We have placed size recommendations on each series page. Take also a look at the chairs' dimensions. Still need some advice? Contact us!


HOW DOES MY SEAT ARRIVE?
Our chairs come disassembled with all of the tools you will need for assembly. The easy to read instructions have a step by step format with pictures.


WHAT IS NEED FOR SEAT USA'S WARRANTY POLICY?
We stand behind our products and want every customer to be happy with their purchase. Warranty information may be found here.


IS MY PAYMENT SECURE?
Quite. Our merchant account is hosted via 3dCART, one of the nation's largest and most professional systems. Other options are available via PayPal - either by using your credit or debit cart or directly from your PayPal account.

DO YOU PROVIDE FRAUD PROTECTION?
For your own protection, NEEDforSEATUSA reserves the right to request any additional information deemed necessary to verify the placement of an order. We take fraud watch very seriously and will take every precaution possible to protect our customers.


DO I NEED TO SIGN FOR MY CHAIR?
A signature is required for the delivery of every chair. Please keep this policy in mind when placing your order. For an estimate on how many days it will take to deliver your package, feel free to call one of our customer service representatives at (614) 295-4127

THE CHAIR I WANT IS OUT OF STOCK, WHAT DO I DO?
If the chair you are looking to purchase is out of stock then sign up for our waiting list and as soon as the chairs are back in stock you will receive an email notification! Pre-orders are not available.

WHERE CAN I GO TO SIT IN YOUR CHAIRS?
We have a showroom in the US located in Columbus, Ohio. We also have placed MAXNOMIC® Dominator Green chairs from the Pro-Gaming & Office series in most Microsoft stores across the nation. Check out the map here.



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